Returns Policy

Returns Policy

You may return any product to us if you change your mind. The product must be returned in its original condition and packaging within 7 working days of the date it was delivered to you.

We can either arrange a collection or you can return the item to our warehouse at your own costs. We recommend that you use a trackable return service.

To arrange a collection please email; sales@derbyshire-refrigeration.co.uk where a returns number will be given.

A minimum collection charge of £15.00 will be applied to the returned goods. This amount will be deducted from any refund made.

Your refund will be processed once the product has been received and inspected. This may take up to 30 days.

The delivery charges are not refundable.

In the unlikely event that a product is faulty or damaged, we will exchange or refund the product , provided that you have advised of the fault within 7 days. Please call or email the sales team and we will be happy to assist.