UK / Worldwide Delivery Information
We pride ourselves on dispatching our orders quickly and efficiently. Orders placed before 2pm Monday to Friday, will be dispatched the same day. Orders placed on Weekends or Bank Holidays will be dispatched on the next working day. All deliveries are dispatched by either Royal mail, DPD Local, TNT or UPS and will require a signature upon request.
If you are unable to receive your delivery, the items can be left with a neighbour or in a safe place, (at your risk) just let us know.
Delivery times for delivery are between the hours of 8.00am – 6pm Monday to Friday – If we are unable to deliver, the courier will leave details to rearrange delivery. We may need to make an additional handling charge for the re-return and delivery.
UK & Ireland Delivery Charges
Please see the table below for our current delivery rates.
|Zone A & B||UK Mainland||Next Day||£4.95 + Vat|
|Zone C||Scottish Highlands and Northern Ireland||2-3 day||£24.00 + Vat|
|Zone D||Scottish islands, Isle of Man. Isle of Wight||2-3 day||£24.00 + Vat|
|Zone E||Ireland||3 day||£15.00 + Vat|
The Prices quoted will cover most orders up to around 15 kilos, however if your order exceeds this we will contact you to advise of any other costs. Other timed services are available – please call the office and we can arrange this for you.
Europe / Rest of the World
Please contact Andrea@derbyshire-refrigeration.co.uk for European and Worldwide delivery prices or call Andrea Burton +44 115 9382555
We ship Ex works via road 5-7 days to Europe. (Chemicals, oils and refrigerants cannot be shipped outside the UK).
As we deal with UPS we have many options for deliveries so please call or email us to discuss your requirements.
Saturday, Bank Holiday and Timed deliveries are available upon request – please call the sales team on 0115 9382555 or email email@example.com for a delivery price.
Defective/Damaged products on delivery
In the unlikely event that a product is faulty or is delivered damaged we will exchange the product or provide you with a full refund provided that you advise us of the fault with 48 hours of the product being delivered to you. To arrange collection of your product please call us.
Please ensure that the number of boxes/pallets received correspond to our courier delivery note, as discrepancies of this nature cannot be rectified later.
Any discrepancy must be notified within 24 hours of receipt of order.
An unwanted product can be returned for a full refund within 21 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.
Separately to the 21 day policy above, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging, if not, we cannot offer a refund and the goods will be returned.
If your item develops a manufacturing fault – Please see our policy below.
If the fault occurs within 30 days of purchase we will always offer you either a repair, exchange or refund depending on the nature of the fault. You must contact us by email firstname.lastname@example.org and inform us of the fault. The item will need to be returned to us for inspection.
If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you repair service via the manufacturer . In all cases we reserve the right to inspect the product and verify the fault.
We do not cover faults caused by accident, neglect, misuse, normal wear or tear or using the product on something that it wasn’t intended for. We also do not accept faults such as faulty batteries. If the batteries in your product aren’t working on receipt of your goods then we will replace the batteries not the whole product.